Helpdesk and after-sales service
Odoo’s Helpdesk application allows you to efficiently manage support requests and after-sales service. With a customizable online ticketing system, you can track, prioritize, and handle each customer inquiry smoothly. Automated responses, smart ticket assignment, and performance reports simplify daily support operations. It’s an ideal solution to enhance team responsiveness and ensure a high-quality customer experience.
What are the benefits for your business?
Centralize all requests in one place and track their progress in real time to provide fast and effective responses.
Automatically sort and assign tickets based on their urgency or your team’s availability, thereby reducing response times.
Use predefined responses, automated actions, and a self-service customer portal to speed up issue resolution and reduce repetitive inquiries.
Thanks to its integration with the Field Service and Repair applications, Odoo Helpdesk allows for comprehensive tracking of interventions and necessary repairs without any loss of information. Directly link a ticket to an on-site task: schedule visits, monitor interventions, and validate completed work—all from a single platform.
Define Service Level Agreements (SLAs) to ensure appropriate response and resolution times for each type of request. Automatically prioritize tickets based on their urgency and ensure compliance with the commitments made to your customers.
Never out of sight,
Always close to the heart
Never leave a request unanswered! With Odoo’s Helpdesk application, stay connected to your customers wherever you are. Track ticket progress, assign requests to the right teams, and provide real-time solutions directly from your smartphone.
Deliver responsive and efficient after-sales service, ensure timely resolution, and improve customer satisfaction—even when you’re away from your desk.
Discover how to optimize your customer support with Odoo Helpdesk
Providing responsive and structured customer service has never been easier. In this video, explore Odoo’s Helpdesk application and discover how it allows you to efficiently manage tickets, automate responses, and track requests in real time. Learn how to organize your support, prioritize inquiries, and analyze your team’s performance to continuously improve your after-sales service.
Ready to transform your customer support management? 4.1-mini